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Terms and Conditions (T & C)

This website is owned and operated by Clínica Áureo SL Spain referred to below as the Clínica Áureo for its simplicity.

Clínica Áureo S.L.
Cami de La Vileta, 39 Floor 1 Local 1
Palma de Mallorca
Baleares - Spain
VAT ES-B57877029

Clínica Áureo SL Spain is a company fully constituted, registered for VAT and compatible with a range of products and medical, dental and cosmetic services. We accept payments only to accounts in the name of Clínica Áureo (Paypal and Santander).

Some of the most important conditions are transcribed below:

Electronic Commerce (E-Commerce)

Through our website, exclusively we supply our 'gift cards', which will serve as payment for any of the treatments we offer at the clinic. In either instance, make an order in which we are the suppliers and you the buyer, implies that a legal contract covered by the terms and conditions described in this page is set. Some websites operated by a third party who accepts payment, but Clínica Áureo runs the order. In such cases it states that this is the situation at the time of purchase and the third party accepts your payment, takes charge of various legal obligations and issues a bill. They will then become our customers to agree to comply with the request for them.

Our websites

The content, graphics, design and photos are property of Clínica Áureo and the result of many investments made by the company and its employees. Exceptions to this may be cases in which grant the license to use the technology, photos or text. We will fight vigorously to protect the property of our content. Before making use of our contents consider how often we reviewed sites and materials from our competitors. Our legal response will not wait. We try to keep our as current and accurate as possible content, however due to the human condition and the fact that information can change faster than I could catch up, we must accept that we can not guarantee the accuracy of our published content. We have a policy of common sense to ask you to contact us if you see something you think is inaccurate or incomplete.

Politics Return, return, cancellation and minimum age

Our refund policy fair and reasonable

Our goal is to maintain detailed information about our services and products clearly and precisely, and our goal is to fulfill the promises we make in our sales literature. If you as a buyer has carefully considered your purchase, you should receive what is provided in the agreed time. At this point most of the buyers have achieved their objectives and began a happy and productive use of your purchase. However, there are occasional exception. These exceptions are divided into two categories, defective products or damaged and unwanted.

defective damaged

Goods or

We try to ensure that all our goods arrive in good condition. Our products are shipped with a type of service or certified mail messaging. When you sign the receipt of a package, please confirm the delivery person for what he is signing. If you sign to say that the goods have been received in apparent good condition, we do not expect the package to be signed if it appears crushed, broken or visibly wet, for example. In this case we ask that you do not sign for that then forwarded mail services return the product and we will arrange replacement. If part of your order is faulty, damaged or not what you ordered, we will replace it free of charge, or free repair or offer a full refund depending on the nature of the problem and the product. We discuss the options available to you. We ask that you inform us within 30 calendar days of receipt if such a change is necessary, although we accept that it will take a reasonable time to ensure we receive the goods back. We are always happy to discuss an amicable solution to such problems. For items that are not defective or damaged, but simply 'unwanted', please read below. This does not affect your statutory rights.

Products unwanted

If for some reason you change your mind about an item you have ordered please inform us as soon as possible. Our interpretation of the law states that if you make a purchase online with us and later change your mind you can actually return. This Regulation provides that from the next business day after receiving the goods you have 7 days to inform us if you change your mind and want them back. Naturally, it is accepted that after informing will require a reasonable amount of time for products to reach back to us. As a gesture of goodwill to our customers and patients we extend this rebate offer 30 calendar days from the date of receipt and we're happy to talk to anyone who wishes to return the goods out of that period as well. In all cases, the following rules apply: 1. The goods must be returned to us, in our clinic in Palma de Mallorca on their own. 2. We accept that there will be a slight delay from the time that you notify us of your intention to return the goods until the actual receipt of goods. 3. We hope that the items be returned in good condition without any use, packaging and all components. In particular, this means that you return the goods in a condition that would allow Clínica Áureo resell as new. Then you will be refunded the amount paid for the product, excluding shipping and fair and reasonable management. These conditions and our gesture of goodwill to extend the period of return of unwanted goods to 30 days, does not affect your statutory rights. On the other hand, if within 30 days of placing your order you are not satisfied, you can return the price paid, less shipping charges. No reason to argue for the return, but the products should be in their original condition. In the case of a defective product, we can change it or offer a refund.


To make use of the Services minors must obtain permission from their parents, guardians or legal representatives, who will be responsible for all acts performed by children in their care. The full responsibility in determining the specific content and services to which minors have access lies with the adults in charge are. As Internet allows access to content that may not be appropriate for minors, users that there are mechanisms, including software filtering and blocking, which limit the content available and, although not infallible, it is reported they are especially useful to control and restrict the materials that can be accessed by minors.

Privacy Statement covering the use of customer data

Clínica Áureo SL informs the user that the treatment of all personal data, has been developed taking into account the provisions of Law 15/1999 of December 13 Protection of Personal Data and its implementing regulations, approved by Royal Decree 1720/2007 of December 21 and Recommendations No.. 2/2001 of May 17, and 1/1999 of February 23 issued by the European Group on Article 29 in accordance with Directive 95/46 / EC of the European Parliament and of the Council of 24 October. Clínica Áureo SL we like to keep things clear and transparent. Therefore, we confirm that we do not store credit card information or share customer data with third parties, or store financial information once the payment has been processed For the purposes of this policy framework, 'personal information' means personally identifiable information such as your name, address and email address.

Your consent to this Privacy Policy

By using one of our websites, you signify that you agree with the terms of our current Privacy Policy, as posted here. If you disagree with any of the terms of the policy, please do not provide any personal information on this site, which may include the use of 'cookies' on your browser in which case you would choose not to allow the use of cookies on your browser.

Collection of Personal Information through session cookies

Cookies are small files stored in the web browser by many web sites to allow easier use of those Web sites. You can save your options preferences as their language, if you have added products to a shopping cart or maybe if you have made a consent box. We make no effort to retain information about you through the use of cookies placed by either our websites or placed by third parties. If you choose not to provide personal information on this site you may not be able to do certain things, like access particular areas of the site, make a purchase, request information, or email us.

Collection of personal information by email

If you send us an email, we will have your name and email address and perhaps other details, such as your address or phone number. We will keep emails on our secure servers and our email programs to use in communicating with you, for communication purposes for quality control and training. Your personal data will not be disclosed to any database and will not be shared with third parties.

Collecting personal information when making a purchase

If you make a purchase us different parts of personal data to process purchase, deliver the product and communicate information on guarantees collected. Personal information is included in the bills they are stored electronically and a copy for accounting purposes prints. The minimum data required are shared with the auditors for the purposes of accounting. Golden clinical use only accountants who have signed confidentiality agreements and apply safe handling and privacy protection policies. Personal information is included in data delivery of your purchase, which can be transmitted to a third party, such as a courier for delivery. They need to know your name and delivery address, but will not have any other details, even the contents of the packages unless it is for export and necessary for any type of customs declaration, but will only be used for this purpose. The personal information will be confirmed with you via email or phone us to receive notification of your payment or money. We will keep relevant emails safely and this data will not be shared with third parties.

How do we use your information?

When you provide personal information on this site, it will be used for the purpose for which it was collected. It can also be used by RDO Medical S.L. to contact you regarding other products, special offers, or services that can really be of interest. At any time you can choose to desist from further contact by communicating with us.

Methods of Payment S.L. Clínica Áureo.

Our goal is to be as flexible as possible regarding payment methods to make your purchase as simple as possible. We always try to meet all purchases of all articles published as soon as possible, but remember to send a payment arbitrarily not guarantee that we know who you are, what you are ordering or that we can execute your order immediately. The receipt of a payment does not require us to comply with the order or requirement and we reserve the right to refund your payment if circumstances warrant.

Payment through Paypal

Paypal is our preferred payment method. Payments can then be made to choose the products of our sites or sending payment directly to us. You must send a separate email to the same address, indicating what is the payment.

Payment by Credit Card

We accept payments with the following credit / debit cards: Visa, Visa Electron, MasterCard, Maestro, American Express. We choose to do so through Paypal because they act as an intermediary and therefore we need not know the data of your payment card. The terms and conditions of Paypal can be seen here.

direct bank deposits and transfers

We accept transfers in Euros Bank: SANTANDER Title: Clínica Áureo S.L. IBAN: ES62 0049 4021 78 2714052561

Cash Payments

Cash payments can be received in our clinic in Palma de Mallorca during our opening hours.

Invoices and receipts

If we receive the cash payment you will be issued a receipt on the spot. Within 30 days of receiving your full and final payment, we will send by regular mail a hard copy of the invoice. Generally, if you request it or if we consider that it can also send a copy of your invoice in PDF via email within one or two days of full and final payment.

to Order

When you place an online order with Clínica Áureo, you pay through Paypal, Bank transfer or credit card. You will receive an email confirming your order and delivery details of the items you have purchased. We reserve the right to withdraw products from sale at any time and repay in full any payment made.

Delivery Policies

Within the confirmation of your payment 2 days, your order will be mailed. This service is included in the price you pay and no payment on delivery or import debts on their part. We cover shipping insurance, so their responsibility begins at the moment of signing the receipt in the mail. For this reason we insist that an inspection of the delivery package and refuse delivery if it has been damaged on the way.

VAT and Prices

Unless otherwise stated, the price you see is the price you pay. This VAT where it applies. If you are outside the European Union we can exportarle the product you receive. In this case, all import taxes in place along with all the associated costs will be at your expense.

Privacy Policy

Clínica Áureo S.L. You are committed to protecting your privacy. This privacy policy tells you about our online collection, use and disclosure of your personal information. The terms of this policy apply to all personal information obtained Clínica Áureo SL www.clinicaaureo.com web page as well as on any other Web site of the company in other countries that is linked to www.clinicaaureo.com. Administration of this Web site is provided by Clínica Áureo SL for protection of personal information, Clínica Áureo SL It is the part that controls and, unless otherwise specified, processes the data. The information collected can be stored for a reasonable period for the purposes that led to its acquisition. You can send your questions, comments or complaints about this privacy policy to Juan Gris, 59 1ªD (07009 Palma de Mallorca - Spain) or by mail to the following address; info@clinicaaureo.com

Consent to collect personal data When you visit this site it is possible to automatically save certain information, for example, the website where we met, your IP address, browser type and language and access times, as part of the operating room. It is also possible to store navigation information, including information about the pages you visit, the links you click and other actions related to the website. It could also collected demographic information (such as your occupation, hobbies, gender, or interests) and associated with your personal data. We collect personal information only after we have provided consent for certain information. By providing this information voluntarily, you consent to the collection and use of your personal information as set forth in this privacy policy.

Personal information includes: data collected when you register including your member number and password, name, email address, mailing address and phone number. Information collected when you make a purchase, including your credit card number and billing address. You can always choose not to provide personal data. However, in that case, you may be unable to access certain products and services.

Use of personal information Clinic Aureo SL collects and uses your personal information to: create and manage your membership account; process transactions; providing customer service; studies and analysis aimed at improving our products, services and technologies; show personalized content according to your interests and preferences; organize competitions, selecting participants and pick winners; managing interactive areas; We can also send you surveys or marketing communications to inform you of new products or services or to provide other information or offers that may be of interest. These surveys or marketing communications come from Clínica Áureo SL If you do not wish to receive surveys or marketing communications, you can follow the unsubscribe instructions included in each email. Remember, even if you choose not to receive marketing communications, will continue to receive messages about your transactions or account (for example, confirmation messages and extracts the account balance). The personal information collected Clínica Áureo SL It can be stored and processed in Spain or any other country where Clínica Áureo SL or its parent company, affiliates, subsidiaries or agents maintain facilities. By providing your personal details and use our sites or services you accept the assignment of the same outside their country. If you wish to exercise any of their rights to protection of personal data (including the right to delete your personal information), please contact us using the contact details described herein.

Disclosure of personal information With the exception of the circumstances set forth in this privacy policy, Clínica Áureo SL not disclose or sell your personal information to others. If you have participated and / or won a contest of Clínica Áureo SL we or the same sponsor may publish your name and city of residence.

Access to your personal information If you want to review or revise the information you provided, you can access and modify personal data in the 'Account Information' section of the website or emailing info@clinicaaureo.com to address for help.

Personal Information Preferences Clinic Aureo SL respects your right to decide how to use and disclose your personal information. If at any time you choose not to receive marketing communications, please notify us by sending an email to the address info@clinicaaureo.com. Remember, even if you choose not to receive marketing communications, will continue to receive messages regarding your transactions or your account (for example, confirmation messages and extracts the account balance).

Use of cookies and other technologies Clinic Aureo SL uses cookies so you can sign in to our services and to personalize your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal data that a Web server can later be read by the domain that you assigned you the cookie. Among this information the date and time of your visit, your registration, your ID and session navigation history and preferences are included. Cookies offer many advantages. They allow us to identify registered users when they return to the site so they can retrieve search results, access lightboxes and view their previous invoices. Cookies also save you time by eliminating need to repeatedly enter the same information. In some cases, our third party service providers may use cookies on our sites. We have no access to these cookies and we can not control. This privacy statement covers the use of cookies by Aureo SL Clinica only and not collected using cookies by third parties. You have the ability to accept or decline cookies. Although most browsers automatically accept cookies, you can usually modify your browser setting to decline. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies, but you can perform basic navigation through the website. In addition to cookies, we may use other technologies, including single-pixel gifs (also known as beacons) on our websites and in email messages or newsletters promotion. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal data.

Security of your personal information We care about the security of your personal information. We follow generally accepted industry standards to help protect your personal information, among which include the following standards: restricted access to their personal information to those employees who need our staff when you provide a service; require employees to sign confidentiality agreements to protect customer and other confidential data; encrypt the data on your credit card in their order forms using secure socket layer technology (SSL); and store your personal information in secure computer systems which protect against unauthorized access or use. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can not guarantee total security. If you use a password to protect your personal and account information, you have the responsibility to keep the information confidential.

Forums and other interactive services Our websites may include discussion forums or other interactive areas or services, including blogs, chat rooms, bulletin boards, message boards, online hosting or storage services, or other areas or services in which you or third parties create, post or store any content, messages, comments, materials or other items on the sites ('Interactive Areas'). If you use an Interactive Area, you should know that these spaces are open and any information you provide during registration will be visible to others. We are not responsible for personal information you submit in connection with the Interactive Areas or how others might use that information, including the sending of unsolicited messages. Messages sent to the Interactive Areas can be stored indefinitely. If you ever want to remove a posting, please send an email to the address info@clinicaaureo.com. Do not forget that if you delete a posting from an Interactive Area does not mean that it is deleted from our system.

References by email If you choose to use our referral service via email to tell a friend about our products or services (including images in your lightbox, promotional campaigns, new websites, job messages , etc.), we will ask the name and email address of your friend. We use that information to send your friend a one-time email inviting them to visit the site and review the product or service you have selected. We may use a third party provider to administer this function, but the third party may use the information received to provide a single email.

Child We do not intend to solicit or collect personal information from anyone under 18 without parental consent. If you are under 18, you should not use or enter information on this site, including, without limitation, any Interactive Areas of the same. Contact emailing to address info@clinicaaureo.com to obtain the necessary consent forms from parents.

Links We may include links to Web sites, including those of our subsidiaries and third party content providers that have different policies and practices of confidentiality of what is disclosed herein. We are not responsible for the policies and practices of those sites and encourage you to become familiar with them prior to use.

Changes to this policy Privacy We reserve the right to change the terms of this privacy policy at any time. When we make changes, we will check the date of the last update at the top of the document of the Privacy Policy. If there are material changes to this statement or how Clínica Áureo SL will use your personal information, we will inform you of this with a prominent notice on this document or on our home page, or send an email. We encourage you to review this privacy policy whenever you visit one of our websites.

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